Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Full name
• Email address
• Phone number (including mobile number for SMS communications)
• Business name and address
• Billing and payment information
• Any other information you voluntarily submit through forms, email, phone, or text message

Automatically Collected Information:

• IP address and browser type
• Device identifiers and operating system
• Pages viewed and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

• To provide, operate, and maintain our IT services and support
• To communicate with you, including sending transactional and informational SMS/text messages you have consented to receive
• To process transactions and send billing notifications
• To respond to your inquiries and support requests
• To send appointment reminders, service updates, and account alerts
• To improve our website and services
• To comply with legal obligations

3. SMS/Text Messaging

If you opt in to receive SMS/text messages from Command IT 365, we will use your mobile phone number solely to send you the messages you have consented to receive. These may include appointment reminders, service updates, account notifications, and support communications.

We will not share, sell, or provide your phone number or SMS opt-in data to any third parties or affiliates for their own marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from us.

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, SMS delivery platforms), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Protection: To protect the rights, property, or safety of Command IT 365, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the successor entity.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. To exercise any of these rights, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: